11/28/2023 0 Comments Goodnight macaroonIt drives me crazy that they took advantage of me like this, but hopefully filing a complaint can help prevent others from experiencing similar shadiness. Third Edit (sorry guys): On the advice of /u/jojewels92 I have filed a complaint with the FTC and encourage any of you that have had similar experiences with Goodnight Macaroon to do the same. Second Edit: Forgot to mention that if you order anything on sale, you can't return it at all! They don't get to keep the shipping fee I paid of course (the $40), but I still would have lost about 30% of what I paid either to Goodnight Macaroon or the post office. I wish I had read the return policy better before purchasing.Įdit: Noticed an error regarding the statement that Goodnight Macaroon keeps 30% after returning everything. Please guys, don't order from Goodnight Macaroon unless you know you're going to love it. I talked the customer service representative into letting me return my items to their Portland address, but I'm still out $46 in fees without an item of clothing to show for it. That means off an order worth $240 or so, Goodnight Macaroon keeps nearly 30% even after returning everything. Additionally, there is a 5% "handling fee" per item, which meant that my total fees would be $4 (sweater handling fee) + $12 (coat handling fee) + $40 (shipping) + $15 (postage fee) = $71 in fees after returning everything. Since no pre-paid label is offered, this is going to run approximately $40, and Goodnight Macaroon is also going to subtract a $15 "postage fee" from my order since it was over $150. After navigating their website, which gives conflicting information about which address to ship back to, I email customer service, which requests that I send it back to Hong Kong. I do have a difficult shape, but in general the coat and especially the sweater look unflattering and cheap even off my body.īy now I'm quite disappointed with Goodnight Macaroon and decide I'm going to return everything. As I take the items out of their plastic wrappers, I notice that the quality is really not up to par and the items do not fit my body well. Upon opening it I see that Goodnight Macaroon ships from Hong Kong, which makes me nervous. The website said it'd take approximately two to three weeks to arrive. I fell in love with one of their coats and a nice-looking cashmere sweater and ordered both of them. After seeing some Goodnight Macaroon featured on Sarah Vickers' blog (guilty pleasure), I decided I would check out the website. Semi-lurker here with an unpleasant experience I'd like to save you guys from. Hello lovely folks of Female Fashion Advice. Hair, Makeup, Skincare, Fitness, and Fragrance Interested in the Ethics and Sustainability of Fashion?.FFA Inspo Album Collection courtesy of /u/heyzk.How to Give and Receive Constructive Criticism.What to Wear to a Wedding That's Not Your Own.Business Dress: What to Wear to Work and Interviews.Dressing Like A Teacher: Some Considerations.Dressing for Two: A Guide to Maternity Wear.An Introduction to Personal Color Analysis (aka "What Season Am I?").Uploading photos to Imgur? To make your image viewable to anyone with the link, but prevent it from being added to the main Imgur feed, select "hidden" for the privacy setting, not "private" or "public". Your page will look like the picture below.įor the rest of the world, please copy the tracking number to track on your countries' track & trace postal service online or use one of the integration tracking services such as Finally, in all cases, please allow up to 3 working days for tracking information to show online.See details and apply here guides and how-tos We support tracking information for all US orders including standard and express shipping.ġ) Please login to your account and click onto the order number.Ģ) Click onto the tracking number provided, it will direct you to online tracking service. Please do not submit messages via our product or site review pages, as these are administered by a third party and not linked to our Customer Services team. We will be happy to provide you with your order status or tracking information. To better help us assist you, please provide us with your full name and order number. If you do not have an account, please contact our Customer Services team (click here). If your order states “Shipped” and you see a delivery tracking number, it means your order was dispatched and you can track your parcel using the delivery tracking number provided. If your order states “Awaiting Fulfilment”, your order has been received and is being processed by our Warehouse team. If you have an account, you can check the status of your order at anytime, by simply logging into your account and clicking “View Order Status”.
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